NHS Urgent Supply Service

If you have run out of your regular medication and need an urgent supply, you should use the NHS 111 online emergency prescription service. This service can help assess your situation and, where appropriate, guide you towards the most suitable next step.

Kings Pharmacy can offer guidance if you are unsure what to do, but patients should start by completing the NHS 111 urgent supply self-referral online.

What is the NHS Urgent Supply Service?

The NHS Urgent Supply Service is designed to help patients who have completely run out of a medicine they are prescribed regularly through a repeat prescription. The online NHS 111 service will ask a few questions, including where you are and when you are due to take your medicine, so it can suggest the best way to get help.

This service is for urgent situations only. Where possible, you should continue to request your repeat prescriptions in good time through your GP surgery or usual prescription ordering method.

When Should You Use This Service?

You may need to use the NHS 111 urgent supply service if:

• You have completely run out of your regular repeat medication
• Your GP surgery is closed or unavailable
• You are away from home and cannot access your usual pharmacy
• Your medicine has been lost or damaged
• You need advice on how to access an emergency supply safely

If you need urgent help with a regular medicine, please complete the NHS 111 online emergency prescription request before visiting the pharmacy.

Start your NHS 111 urgent supply request online

How It Works

To access support, visit the NHS 111 emergency prescription service online and answer the questions provided. NHS 111 will review your situation and advise what to do next. If appropriate, they may direct you to a pharmacy or another suitable NHS service.

Please have any relevant prescription information ready where possible, such as your repeat slip, medicine packaging or details of your usual medication. This can help the NHS 111 service assess your request more accurately.

Use the NHS 111 Emergency Prescription Service

How Kings Pharmacy Can Help

Kings Pharmacy is here to support patients in Birmingham with professional pharmacy advice. If you are unsure how to use the NHS 111 urgent supply service, or you need general guidance about your regular medicines, our team can help explain the next steps.

Please note that urgent supply requests should be started through the NHS 111 online emergency prescription service, as this allows NHS 111 to assess your situation and direct you appropriately.

• Guidance from trained pharmacy professionals
• Support with understanding the NHS 111 urgent supply process
• Convenient pharmacy advice in Birmingham
• Help with managing your repeat medication going forward

If you are not sure what to do, you can contact Kings Pharmacy for guidance.

Need an Urgent Supply of Medication?

If you have completely run out of a regular repeat medicine, please use the NHS 111 online emergency prescription service to start your request.

Start here: NHS 111 Emergency Prescription Service

If you need general support or are unsure how to proceed, contact Kings Pharmacy and our team will be happy to guide you.